Refunds & Returns

Return Window & Eligibility

Standard Returns

• 30-day return window for most jewelry items from date of delivery
• 14-day return window for watches from date of delivery
• 7-day return window for earrings and body jewelry (for hygiene reasons)
• Items must be in original, unworn condition
• All original packaging, certificates, and documentation must be included.

How to Return an Item

Step 1: Contact our customer service team within the return window
Step 2: Receive your Return Merchandise Authorization (RMA) number
Step 3: Package item securely with RMA number
Step 4: Ship using provided prepaid return label (for eligible returns)
Step 5: Receive confirmation and refund processing

Refund Processing

Refund Timeline

• Refunds processed within 3-5 business days of receiving returned item
• Credit card refunds appear in 5-10 business days
• Store credit issued immediately upon processing

Refund Method

Refunds will be issued to the original payment method. If original payment method is unavailable, store credit will be provided.

Return Shipping

• Free return shipping for defective, damaged, or incorrectly shipped items
• Free return shipping on orders over R2000
• R95 return shipping fee deducted from refund for other returns
• International customers responsible for return shipping costs

Damaged or Defective Items

• Report damage within 48 hours of delivery
• Provide photos of damage for faster processing
• Expedited replacement shipping available

Special Circumstances

Watches

• Watch bands must be in original condition
• Battery-powered watches must have original battery seal intact
• Luxury watches may require additional authentication

Fine Jewelry

• Items over R1,000 require signature confirmation for returns
• Gemstone authenticity certificates must be included
• Loose gemstones require professional inspection upon return

Non-Returnable Items

• Custom or personalized jewelry
• Engraved items (unless defective)
• Items damaged by customer misuse

International Returns

International customers may return items within the standard return window. Additional considerations:

• Customer responsible for return shipping costs
• Items must clear customs without additional fees
• Refunds exclude original international shipping charges
• Processing may take additional 5-7 business days